Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using PuanAI (the “Service”), operated by Sognora, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. You must be at least 13 years of age to use PuanAI. If you are under 18, you must have the consent of a parent or legal guardian.

2. Service Description

PuanAI provides AI-powered scoring and feedback for IELTS Writing Task 2 essays. The Service evaluates essays against the four official IELTS criteria: Task Response (TR), Coherence and Cohesion (CC), Lexical Resource (LR), and Grammatical Range and Accuracy (GRA).

PuanAI is an independent practice tool and is not affiliated with, endorsed by, or associated with British Council, IDP Education, or Cambridge Assessment English. AI scores are provided for practice purposes only and do not represent official IELTS band scores.

3. Credits System

The Service operates on a credit-based system. Each essay submission consumes credits from your account balance. Credits are non-transferable between accounts. Credits do not expire. Unused credits may be refunded in accordance with our Refund Policy.

4. Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Attempt to reverse-engineer, scrape, or extract data from the Service
  • Share, sell, or transfer your account credentials to third parties
  • Submit content that is obscene, defamatory, or otherwise harmful
  • Use automated tools to submit essays or access the Service at scale

5. Intellectual Property

All content, design, and technology comprising PuanAI is the property of Sognora and is protected by applicable intellectual property laws. You retain ownership of the essays you submit. By submitting an essay, you grant Sognora a limited, non-exclusive license to process and analyze it solely for the purpose of providing the Service to you.

6. Payments

Payments are processed by Paddle.com Market Limited (“Paddle”), which acts as the Merchant of Record for all transactions. Paddle’s terms and privacy policy govern the payment process. By completing a purchase, you agree to Paddle’s terms. All prices are displayed inclusive of applicable taxes.

7. Disclaimer of Warranties

The Service is provided “as is” without warranties of any kind, express or implied. Sognora does not guarantee that AI scores will match official IELTS exam results. The Service may be temporarily unavailable due to maintenance or technical issues.

8. Limitation of Liability

To the fullest extent permitted by law, Sognora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to actual IELTS exam results.

9. Termination

Sognora reserves the right to suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time through the account settings. Upon termination, your access to the Service will cease. Remaining unused credits may be refunded per our Refund Policy.

10. Changes to Terms

Sognora may update these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Korea.

12. Contact

For questions about these Terms, please contact us at support@sognoragroup.com.