Privacy Policy

1. Data Controller

Sognora (“we”, “us”, or “our”) is the data controller for personal information collected through PuanAI. If you have any questions about how we process your data, contact us at support@sognoragroup.com.

2. Data We Collect

We collect the following categories of personal data:

• Account information: Email address and authentication provider (Google OAuth)
• Profile and preferences: Target band score, exam date, target country, and study pace settings
• Usage data: Essay text submitted for scoring, AI-generated scores and feedback, submission history
• Technical data: Browser type, device type, and anonymized usage analytics
• Payment data: Transaction records (processed by Paddle; we do not store card details)

3. How We Use Your Data

We use your data to:

• Provide and operate the AI scoring and feedback service
• Personalize your learning experience and track progress
• Process payments and manage your credit balance
• Send transactional emails (e.g., purchase receipts)
• Improve service quality through aggregated, anonymized analytics

4. Third-Party Services

We share data with the following third parties only as necessary to provide the Service:

• Paddle.com Market Limited: Payment processing. Paddle acts as the Merchant of Record and processes payment data under their own privacy policy.
• Anthropic (Claude API): AI essay scoring. Essay text is transmitted to Anthropic’s API for analysis. Anthropic does not use your essay text to train their models under their API usage policy.

We do not sell your personal data to third parties.

5. Data Retention

We retain your account data and submission history for as long as your account is active. If you request account deletion, your data will be anonymized or deleted within 30 days of the request. Anonymized, aggregated data may be retained indefinitely for service improvement purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Portability: Request your data in a portable format
• Objection: Object to certain types of processing

To exercise any of these rights, contact us at support@sognoragroup.com. We will respond within 30 days.

7. Rights for Turkish Users (KVKK)

If you are located in Turkey, you have additional rights under the Law on Protection of Personal Data (KVKK No. 6698). These include the right to learn whether your personal data has been processed, to request information about processing, to learn the purpose of processing and whether data is used in accordance with that purpose, and to request correction, deletion, or destruction of your data. To exercise your KVKK rights, contact us at support@sognoragroup.com.

8. Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure authentication, and access controls to protect your personal data. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Children’s Privacy

PuanAI is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are between 13 and 18, you must have parental or guardian consent to use the Service. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the date above. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, contact us at support@sognoragroup.com.